Problem with Linux machine accessing the UCT library catalogue (alephprod.calico.ac.za)

I’ve encountered problems accessing the UCT online library catalogue from my Linux box (OpenSuse 10.2). It times out while trying to connect to the server. I’ve raised this issue with ICTS and they are responding but have asked how many other LInux users are experiencing this problem. So far two of my colleagues have had similar issues. Can anyone who has the same problem reply to this post and also include their distro / browser info?

Thanks

And Windows?

I can’t access it from my laptop (off campus), or the server this website is hosted on. But can anyone using windows access it?

I get the feeling it’s down.

The following fix

The following fix works:

Bypass the automatic proxy script - use the following manual settings: Manual proxy address: campusnet.uct.ac.za

Also set No Proxy for: localhost, 127.0.0.1, .uct.ac.za, 137.158.0.0/16, 196.24.0.0/16

Confirmed

Finally done some testing and yes, it doesn’t seem to work. It works through EZProxy.

Further information

It seems that there are problems with certain distributions of Linux accessing alephprod.calico through the automatic configuration script. I managed to replicate it on my Open SUSE 10.2 box. It could also be a problem on FreeBSD, but I have not tested it for myself.

I found the problem quite interesting as it does not seem to be just with Firefox. I tested it on Konquer, and eventually this browser just timed out. This problem was also tested on other Linux boxes, one running Open SUSE 10.1 with Firefox 2.0.0.8 and two other boxes running SLED enterprise with Firefox 10.0.0.2 and Firefox 2.0.0.10. These worked fine and loaded the alephprod.calico site without any problems.

I spoke to another colleague who installed Open SUSE 10.3 on a virtual machine and it seems to also have the same problem. Has there perhaps been a major change in the newer distributions of Open SUSE that could be causing the problem?

We also looked into the Cache.pac file and alephprod.calico is set to route “directly”. We tested direct access to alephprod.calico on the open SUSE 10.2 box and were able to access the site, once we went back to the cache.pac - both browsers had problems again. Windows boxes with IE and Firefox using the cache.pac are fine.

I hope this sheds some light on this problem and perhaps helps in finding the cause. So far we only have a work around by accessing alephprod.calico direct through the manual proxy instead of cache.pac

It is odd as the cache.pac specifies the browser to access it directly in any case.

Regards

Problem with Linux machine accessing the UCT library catalogue (

cache.pac contains the following lines:
if (shExpMatch(host, “*.calico.ac.za”))
return “DIRECT”;
I believe calico.ac.za is off-campus so this is incorrect.

I’ve made a copy of cache.pac without these two lines and it appears to fix the problem.
I’ll submit the fix to ICTS.

ezproxy

Don’t forget that if you are off-campus or in res (ie not a 137.158 ip) then you need to log in through ezproxy and follow the links to use aleph
https://ezproxy.uct.ac.za/login

what happen to uct leg when

what happen to uct leg when am trying to download updates it give me an error that it can not connect to…….
ailed to fetch http://archive.ubuntu.com/ubuntu/dists/jaunty/Release.gpg
Failed to fetch http://ftp.leg.uct.ac.za/pub/linux/ubuntu/dists/jaunty/Release.gpg
Failed to fetch http://ftp.leg.uct.ac.za/pub/linux/ubuntu/dists/jaunty/main/i18n/Transla…
Failed to fetch http://ftp.leg.uct.ac.za/pub/linux/ubuntu/dists/jaunty/restricted/i18n/T…
Failed to fetch http://ftp.leg.uct.ac.za/pub/linux/ubuntu/dists/jaunty/universe/i18n/Tra…
Failed to fetch http://ftp.leg.uct.ac.za/pub/linux/ubuntu/dists/jaunty/multiverse/i18n/T…
Failed to fetch http://ftp.leg.uct.ac.za/pub/linux/ubuntu/dists/jaunty-updates/Release.gpg
Failed to fetch http://ftp.leg.uct.ac.za/pub/linux/ubuntu/dists/jaunty-updates/main/i18n…
Failed to fetch http://ftp.leg.uct.ac.za/pub/linux/ubuntu/dists/jaunty-updates/restricte…
Failed to fetch http://ftp.leg.uct.ac.za/pub/linux/ubuntu/dists/jaunty-updates/universe/…
Failed to fetch http://ftp.leg.uct.ac.za/pub/linux/ubuntu/dists/jaunty-updates/multivers…
Failed to fetch http://ftp.leg.uct.ac.za/pub/linux/ubuntu/dists/jaunty-security/Release.gpg
Failed to fetch http://ftp.leg.uct.ac.za/pub/linux/ubuntu/dists/jaunty-security/main/i18…
Failed to fetch http://ftp.leg.uct.ac.za/pub/linux/ubuntu/dists/jaunty-security/restrict…
Failed to fetch http://ftp.leg.uct.ac.za/pub/linux/ubuntu/dists/jaunty-security/universe…
Failed to fetch http://ftp.leg.uct.ac.za/pub/linux/ubuntu/dists/jaunty-security/multiver…
Failed to fetch http://archive.canonical.com/ubuntu/dists/jaunty/Release.gpg
Failed to fetch http://archive.canonical.com/ubuntu/dists/jaunty/partner/i18n/Translatio…
Some index files failed to download, they have been ignored, or old ones used instead.

Um

I don’t know what that has to do with UCT libraries. Are you on campus? Are you sure you have a sane proxy configuration?

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